Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. All returned item's shipping costs are paid for by the customer.
To be eligible for a return/refund:
1. You received your item damaged.
2. Your item is faulty.
3. You received the wrong item.
To start a return, you can contact us at support@petawy.uk with proof of eligibility (photo/video).

Shipping

Global Shipping Area Specifications

We provide reliable shipping services to the following countries:

United States | Canada | Australia | Germany | France | Belgium | Ireland | Netherlands | United Kingdom |The United Arab Emirates | New Zealand

We offer free shipping for all orders. Order processing takes 1-3 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:

- USA: 5-14 business days

- UK: 5-10 business days

- Australia: 7-10 business days

- Canada: 7-10 business days

- Europe: 7-10 business days

- Rest of World: 7-10 business days